Help Centre

Have a question?

We have included below a range of frequently asked questions, which may help to answer your query.

Breeders

Our Breeder Club supports dog and cat breeders across the UK and Ireland. Click here to ask questions about your loyalty points, using the Pro Shop, or any other queries about the Breeder Club.

Show Sponsorship

We are proud to support dog and cat shows around the UK and Ireland. Click here to apply for sponsorship for your show!

Can’t find an answer? Contact us via email.

Please choose which topic relates to your enquiry so that your email can be directed to the right place:

• Nutritional enquiry (feeding guidelines, product selection)
• Product quality enquiry
• Voucher enquiry
• Loyalty program enquiry
• Other

Alternatively, if you would like to speak to us on the phone:

• If you are a pet owner and you have a nutritional enquiry: Click here
• If you are calling from a veterinary practice: Click here

• If you are a business partner (breeder, retailer, guide dog, other assistance dogs) and wish to contact us to place an order, or discuss an order you have already placed: Click here

Call charges vary according to service provider. Our lines are open Monday to Friday.